1. Who actually operates the software?
L'Entailleur is operated by Samares et Sablier s.a.. The company identity, contact details and the person responsible for personal information protection are listed in the privacy policy.
2. Where is the data hosted?
L'Entailleur data is hosted on Firebase and Google Cloud. Some data may be hosted outside Canada; the important choice is to say so clearly instead of leaving uncertainty.
3. Can you recover your data?
The data entered in L'Entailleur remains the property of the user and their business. The application provides exports for certain data, including records. For a more complete recovery request, support can be contacted.
GPS maps, records, photos and historical information do not become the platform's property because they are stored there.
4. What happens if the provider stops operating?
If Samares et Sablier s.a. were to stop operating L'Entailleur, we would take reasonable steps to inform affected users and allow data recovery in a reasonably usable format, subject to applicable technical and legal constraints.
5. Is there a privacy policy?
Yes. The policy explains the categories of information collected, the reasons for collection, hosting, external providers, user rights and contact methods.
6. Who is responsible for personal information protection?
The person responsible for personal information protection is publicly identified in the privacy policy, with an email address dedicated to privacy requests.
7. How is GPS data used?
GPS data is used for features that need it: maps, lots, lines, field positions, traces, calculations related to distance or elevation, and operation documentation. It is not sold as a secondary product.
8. What data is shared with external providers?
Depending on the features used, L'Entailleur may rely on Firebase and Google Cloud, Google Sign-In, Sign in with Apple, Google Maps, Stripe, the App Store, Google Play, Environment and Climate Change Canada and Open-Meteo. These providers are used to operate the application: authentication, hosting, payment, maps, stability, weather or elevation.
The public L'Entailleur website does not use advertising cookies or analytics tracking cookies. The web application may, however, use technical mechanisms necessary for authentication, sessions, payment or security when those features are used.
9. Is the data necessary for operation?
Our principle is to limit collection to data useful to operate the service and the features enabled by the user. GPS data, photos, imports, subscriptions and weather data are involved only when the corresponding features are used.
10. Is trust reciprocal?
Producers invest time, money and years of knowledge in their data. L'Entailleur must respond with the same level of seriousness: clear ownership, public policy, named providers, exports, restricted access and human contact when there is a problem.
Digital tools bring enormous value to maple production. The more important they become, the more essential it is to know how data is managed and protected.